TERMS & CONDITIONS
Shopping on the internet is quick, easy and it is our intention to make your entire shopping experience with us as pleasurable as possible.
We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and Wines Office Furniture when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions of sale and that you acknowledge that your purchase from us is subject to these terms and conditions. We have attempted to keep the text in simple to understand language. If any part is confusing or not clear, please contact us.
Please note that from time to time, these terms and conditions may change. We therefore recommend that you review these terms and conditions on a regular basis to identify any changes that may affect you.
Goods and Services Tax (GST)
Goods and services tax is applicable on all our products. As you will note from our website, in our stores and in our catalogues, all prices include GST. The current rate of GST is 10%. This rate may change in the future and will be based on Australian legislation. The prices indicated for products exclude freight and handling.
We will at all times use our best endeavours to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on our website and in our stores at any point in time are only current at that particular point in time and we reserve the right to alter our prices at any time without prior notice. This may occur for example when products are on sale or when prices may change for various reasons. When price changes do occur, they will be automatically updated on the website.
At this point in time, Wines Office Furniture does not send items overseas.
Title for goods ordered on our site will pass to you when we receive payment in full for your order.
Shipping and Delivery Policy
Products purchased from Wines Office Furniture website are delivered free of charge if you are from postcode areas: 3350,3353,3354,3355,3356. Other areas will be either shown according to area code, or if further away may be referred to us for quotation.
We deliver products Australia wide using Australia Post as well as a wide range of couriers. Shipping costs are influenced by the size and weight of the product and location, exact shipping costs are calculated prior to shipping and will be added to your order total before shipping. Orders are dispatched within three business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. Larger items, i.e. furniture, are unique in size in terms of freight handling and delivery location. Due to this, prices need to be individually quoted. If the items you have ordered are out of stock, you will be notified within three days, and given an expected date of arrival. Please take note: when ordering furniture, delivery times may take up to six weeks depending on supplier availability.
Availability of Products
All products on our website are supplied subject to availability. We will use our best endeavours to supply you with the product ordered. On occasion however, goods that are displayed on our website may not be available. If this occurs, we will contact you and offer you a part dispatch for the balance of your order that is available or issue you with a refund or credit note for that part of the order that cannot be supplied.
If your order is being shipped via a courier company, it will have an accompanying consignment note when it is delivered to you and the delivery driver will ask you to sign this consignment note when the goods are delivered. It is essential that you carefully read the consignment note. Only sign the consignment note if the cartons of the goods delivered have not been damaged in any way and only if the total quantity of the cartons on the consignment note has been delivered. If any of these instances occur you must write down the problems on the consignment note (e.g. 4 cartons on the consignment note - but only 2 cartons delivered) and request the delivery driver acknowledge this by printing his/her name on the consignment note. In addition, please e-mail us as soon as possible advising us of the details. If you do not follow this procedure and sign the consignment note without making these notes, you are acknowledging that the entire delivery is correct and in perfect condition.
We highly recommend that you choose a delivery address, where during the main course of the day someone is present to accept your delivery. Your workplace is the ideal delivery point. The courier companies cannot guarantee a delivery date or time due to the high volume of their deliveries, however the majority of deliveries are between 9:00am and 5:00pm Monday - Friday.
If no one is present to accept the delivery, the delivery driver will leave a delivery card in your mail box or under you door, noting that they have attempted to deliver the goods. This delivery card will have all the contact details for the delivery company and you will need to contact the delivery company to arrange a suitable time for a second delivery to you within 48 hours. If however, your items are delivered by Australia Post, you will be required to collect your goods from your local post office. Charges may be payable by yourself if relocation and storage of the items occurs.
Incorrect Goods Supplied
If we supply you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost incurred will be paid by Wines Office Furniture .
Products Damaged in Transit
If your order from our website is delivered by independent courier company, these couriers will use their best endeavours to supply you with the product you have ordered in good condition. If goods are damaged in transit, you will need to contact us within 48 hours of receiving your goods by e-mail. We will supply you with a replacement product once the damaged product has been returned. The freight cost incurred will be paid by Wines Office Furniture .
Products Lost in Transit
If your order from our website is delivered by independent courier company, these couriers will use their best endeavours to supply you with the product you have ordered in good condition. If after 7 days from your purchase date your order has not been delivered, you will need to contact us by e-mail. We will immediately thereafter commence an "official consignment note trace" with the courier company concerned. If after 10 days from the date of your notification to us the goods cannot be located, we will supply you with a replacement product.
Our company takes pride in supplying quality products. If goods are found to be faulty, as a result in a manufacturing defect, you must contact us within 7 days of delivery. We will supply you with a replacement product once the damaged product has been returned. The freight cost incurred will be paid by Wines Office Furniture .
We respect your choice to shop with Wines Office Furniture and if for any reason you wish to return the product to us, you can do so within 7 days from purchase date, provided the product is unused, in its original packaging, and with original receipt. It may be returned to the Wines Office Furniture store (within 7 days of an official return authorisation number being provided to you). The cost of freight for the returned product will be your responsibility.
It is essential that all goods returned to us are in exactly the same brand new condition that they were sent to you. This includes the original packaging of the product. Once goods have been returned a credit note will be issued.
Refunds and Credit Notes
In the event of products not being available for supply to you after your order has been placed with us we will issue you with a credit note or refund for either part of the order or for the entire order.
All refunds will be made the same way as the original payment method was made in favour of the person or entity on the original transaction.
SSL Encryption of financial information
When purchasing from Wines Office Furniture your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. You can rest assured knowing that any credit card and sensitive financial information you provide Wines Office Furniture on its websites is fully secure.
We don't store any sensitive credit card information on our website. Secure Socket Layer (SSL) encrypted protection is used for all credit card and financial transactions and this information is sent directly to our ordering processing centre.
Use of Goods
It is essential that all products purchased from us are only used in the manner that they are intended to be used. It is essential that the products purchased from us are not modified in any way whatsoever from the condition they were supplied in. We accept no responsibility whatsoever if products are modified in any manner from the condition that they were supplied, or used in an incorrect manner. If you are at any time unsure about a products intended use, it is essential that you contact us by e-mail immediately for advice in this regard.
Use of Graphics on our Website
At all times we will try to ensure that the graphics on our website are as accurate and as close to the actual products as possible. Computer colours and the large range of computer monitors available make the matching process a lot more difficult so on our website it is important to note that visual dimensions of products are used for graphic purposes only. In all cases, it essential that you use the actual written dimensions of each product when this is applicable. Colors will always be a choice option not always as per the image.
Communication from Wines Office Furniture
As a condition of purchase from Wines Office Furniture we reserve the right to email you our newsletters and information that we may consider may be of interest to you. We respect your right not to receive this information and if you advise us that you do not wish to receive this information we will disable that functionality for your account. All our newsletters and communications of a similar nature will have a clear link to unsubscribe.
Limitation of Liability
In no event shall Furbish be liable for any indirect, special, incidental or consequential damages or loss including but not limited to loss of income, loss of use, loss of data, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, Wines Office Furniture does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Furbish. To the extent that Wines Office Furniture may be liable for a breach of a condition of The Trade Practices Act 1974 (other than a condition or warranty implied by section 69 of the Act), the maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.
Authority to Purchase from Wines Office Furniture
By accepting our sales terms and conditions, you are acknowledging that you have the authority to enter into a commercial transaction with Wines Office Furniture . If you are under 18 years of age, you cannot enter into a transaction with Wines Office Furniture . Instead, you should seek the assistance of you parents or guardians. Commercial employees, purchasing on behalf of their company or business must have the appropriate company authority to enter into a transaction on the company’s behalf.
Wines Office Furniture shall not be liable for any delay in performing any of its obligations under these terms and conditions if such delay is caused by circumstances beyond the reasonable control of Wines Office Furniture , and Wines Office Furniture shall be entitled to a reasonable extension of time for the performance of such obligations.
Our Business is Ray Wines Pty. Ltd. trading as Wines Office Furniture . Our ABN is 36 005702241
Any transactions on this site and all legal aspects associated with this site will fall under the jurisdiction of the laws of Victoria, Australia.
Wines Office Furniture respects your privacy and is committed to protecting all the information you provide to us.
Wines Office Furniture is a retail business operating in Ballarat, Victoria, Australia. It was established in 1980 and in addition to its Wines Office Furniture store, it conducts its business through this website.
When you visit the Wines Office Furniture website, personal information and non-personal data will be collected depending on the nature of your visit.